Terms & Conditions

By accessing, registering for, or using the Agoo Clinic ("Platform") and related services, operated by Agoo Technologies ("Company", "we", "us", or "our"), you agree to these Terms & Conditions. They apply to all users, including patients, doctors, clinic staff, administrators, and other authorized users ("Users").

Where the Platform is used on behalf of a clinic, dental practice, hospital, or other healthcare organization, that organization ("Clinic") is bound by these Terms together with its authorized Users.

If you do not agree, you must not use the Platform. Continued use constitutes acceptance of these Terms and any future updates or amendments.

The Platform helps clinics manage patient records, appointments, treatments, billing, payments, and related activities. Users must use it only for lawful and authorized purposes and must not access unauthorized information, misuse or interfere with the Platform, or attempt unauthorized access.

Clinics and authorized users are responsible for the accuracy and lawful handling of information entered into the Platform.

Users must provide accurate, complete, and up-to-date information when registering and keep it current. Where applicable, users may need to pay a registration or account activation fee for certain services; applicable fees will be communicated before registration or payment and are subject to the Platform's payment and refund terms.

Users must keep their login credentials, OTPs, and passwords confidential and secure and promptly report any suspected unauthorized access or misuse. Accounts may only be accessed by authorized personnel, and clinics and administrators must ensure patient and clinic information is accessible only to appropriately authorized users.

The Clinic and its healthcare professionals are solely responsible for the patient and clinical information they enter, upload, store, or manage through the Platform, including its accuracy, relevance, lawfulness, and appropriate use. This includes obtaining any consents, notices, authorizations, or permissions required from patients, protecting patient confidentiality, determining appropriate access, and complying with applicable privacy, healthcare, and data-protection laws.

The Platform provides tools and infrastructure that enable Clinics and authorized Users to record, store, organize, and manage patient and clinical information. Agoo Technologies does not independently determine the clinical accuracy, completeness, or purpose for which a Clinic collects or uses patient information.

Where a Clinic uses the Platform to provide healthcare services to or manage records for a minor, the Clinic and its healthcare professionals are responsible for obtaining and maintaining any parental or guardian consent, authorization, or other safeguards required under applicable law before entering or processing that minor's information.

Agoo Technologies remains responsible for its own processing activities, security measures, and obligations relating to the operation and provision of the Platform, subject to applicable law.

The Platform is provided as a clinic management and record-keeping tool and is not intended to provide medical or dental diagnosis, treatment, medical advice, or professional healthcare services.

Healthcare professionals remain responsible for all clinical decisions, diagnosis, treatment planning, prescriptions, recommendations, and patient care. Agoo Technologies doesn't prescribe, recommend, approve, validate, or dispense medicines.

The Platform does not replace the professional judgment or responsibilities of qualified healthcare professionals. Users should rely on qualified healthcare professionals for medical or dental advice, diagnosis, and treatment decisions.

Where payment features are available, transactions may be processed through third-party payment providers. Users are responsible for providing accurate billing and payment information and complying with applicable payment, cancellation, and refund terms.

The Platform may retain transaction details such as payment status, amount, and transaction reference for billing and record-keeping purposes. Payment issues or failures caused by third-party providers may be subject to their respective terms and policies.

We maintain a no-refund policy for paid subscriptions, memberships, services, and purchases, except where a refund is required by applicable law or where a payment is successfully charged but the subscription or service is not activated due to a payment or system failure.

Fees already paid are non-refundable following suspension, termination, or voluntary account closure unless otherwise stated. Users are encouraged to fully explore the software during the free trial and contact our support team with any questions before subscribing.

Our Privacy Policy explains how Agoo Technologies collects, uses, stores, protects, and processes personal information in connection with the Platform.

Users must not access, disclose, copy, export, or otherwise use patient or clinical information except as authorized and permitted by applicable law and the Clinic's policies and instructions.

Users must use the Platform responsibly and only for its intended purposes. Activities that compromise its security, integrity, availability, or proper functioning are prohibited.

Users must not access or attempt to access accounts, systems, or data without authorization; misuse, disrupt, or interfere with the Platform or its services; bypass or compromise security controls; upload malicious, unlawful, harmful, or unauthorized content; use the Platform for fraudulent, illegal, or unauthorized activities; or copy, modify, distribute, or reverse engineer the Platform without prior authorization.

The Platform, including its design, software, code, features, branding, content, and documentation, is owned by or licensed to Agoo Technologies and protected by applicable intellectual property laws.

Users may not copy, reproduce, modify, distribute, sell, or misuse any part of the Platform, without our prior written permission.

We aim to provide reliable access to the Platform, but uninterrupted service is not guaranteed. The Platform may be unavailable due to maintenance, updates, technical or network issues, security measures, or circumstances beyond our control.

We will make reasonable efforts to restore service and minimize disruptions as soon as practicable.

We may update, modify, improve, or deprecate features from time to time to maintain, enhance, or adapt our services. If a change materially reduces the core functionality of the services included in your active subscription, we will not make that change during your active billing cycle without providing you with prior notice.

We may use third-party services, including payment gateways, messaging, hosting, analytics, and other providers. These services may have their own terms, privacy policies, and limitations.

We do not control or guarantee their availability and are not responsible for issues caused by them. Users are responsible for reviewing and complying with applicable third-party terms and policies.

To the extent permitted by applicable law, the Clinic/User agrees to indemnify and protect Agoo Technologies from claims, losses, liabilities, legal actions, or regulatory penalties arising from:

• medical or dental malpractice or clinical disputes;
• clinical decisions, diagnosis, treatment, prescriptions, or other healthcare services provided by the Clinic or its healthcare professionals;
• inaccurate, unlawful, or unauthorized patient or clinical information entered or managed by the Clinic or its Users;
• unauthorized access resulting from the Clinic's or User's failure to properly manage credentials, passwords, access permissions, or authorized users; or
• the Clinic's or User's violation of these Terms or applicable law.

To the extent permitted by law, Agoo Technologies will not be liable for losses or damages arising from clinical decisions or actions of healthcare professionals, inaccurate or incomplete information entered by Users, unauthorized use resulting from User or Clinic account-management failures, third-party service failures, service interruptions, technical failures, or circumstances beyond Agoo Technologies' reasonable control.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under applicable law.

We do not currently offer AI-powered features on Agoo Clinic or use identifiable clinic or patient data to train AI models.

We may introduce AI-powered features, automation, analytics, or machine learning technologies to Agoo Clinic in the future. If such features are introduced, we may update these Terms, our Privacy Policy, or other applicable policies to describe the features, applicable data practices, user responsibilities, and any additional terms.

Where required by applicable law, we will obtain the necessary permissions or consents before processing personal or patient information for such purposes.

We may suspend, restrict, or terminate access for violations of these Terms, misuse, unauthorized or unlawful activities, security risks, or legal requirements. Where reasonably possible, users will be informed of the reason.

Users may stop using the Platform or request account closure, subject to applicable contractual, legal, payment, and record-retention requirements. Unless otherwise stated or required by law, fees paid for subscriptions, memberships, services, or purchases are non-refundable after suspension, termination, or voluntary closure.

Upon termination, Platform access and features may be disabled. Provisions intended to survive termination will remain effective.

We may update these Terms & Conditions to reflect changes in the Platform, services, legal requirements, or business practices. Updated Terms will be made available through the Platform and take effect on the stated date.

Users should review the Terms periodically. Continued use after the effective date constitutes acceptance of the revised Terms.

These Terms are governed by and interpreted in accordance with the laws of India. Any dispute arising from or relating to these Terms or use of the Platform shall be subject to the exclusive jurisdiction of the courts of Kanniyakumari, Tamil Nadu, unless otherwise required by applicable law.

If any provision of these Terms is found unenforceable by a competent court or authority, the remaining provisions will continue in full force and effect.

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Agoo Technologies regarding your use of the Platform, superseding any prior agreements on the subject.

If you have any questions, concerns, or requests regarding these Terms & Conditions or the Platform, you can contact us using the details below: